Cancellation Policy – Terms & Conditions​​

We understand that plans change and Michigan weather can be unpredictable!

Please review our cancellation and rescheduling policies below so you know what to expect.

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How to Cancel

If you have already been assigned an Event Manager, please contact them FIRST.

Include your name, event date, and event time.

If you do not know your Event Manager or cannot reach them, please contact the Chamberlin reservations office or click the link below to cancel directly online: ​

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Weather Cancellations

We do not automatically cancel for rain. Many events can still take place safely during light rain or with an adjusted setup.

If you have weather concerns on the day of your event, please contact your Event Manager before canceling.

Severe weather including, lightning, high winds, extreme temperatures, unsafe ground conditions, or other hazardous conditions may require an event to be delayed, modified, rescheduled, or canceled.

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Alternative Options for Rainy Days

Don't want to cancel because of rain? Depending on availability, you may be able to switch your event to our Zootopia Indoor Package instead!

Zootopia includes:

• 6–8 small animals (Ducks, Chickens & Bunnies)

• Music via Bluetooth speaker

• Bubble machine for outdoor use, weather permitting

• 1 simple lawn game, such as Cornhole or Rope the Steer

• FREE Twisty Balloons (up to 15-20 total)

This can be a great alternative when the weather isn't cooperating but you still want to keep the party going!

Contact our reservations office for current pricing. 

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Rescheduling Your Event

Need to change your date? We will do our best to accommodate you!

• Rescheduled dates are subject to availability.

• Your original Event Manager cannot always be guaranteed.

• Rescheduled events are subject to current pricing at the time the new date is booked.

• During our busy season of May through October, availability may be limited.

• We recommend rescheduling as early as possible.

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Saturday Rescheduling

Saturdays are blackout dates for rescheduling using an existing deposit or event credit.

If you would like to reschedule your event to a Saturday, a new reservation and deposit are required.

Available Sunday through Friday dates may be selected according to your credit and reservation terms.

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Deposits & Event Credits

Reservation deposits are used to secure your date and Event Manager and are not cash-refundable when the client chooses to cancel.

When eligible under your reservation terms, your deposit may be transferred to an event credit for a future date.

Event credits are subject to availability, rescheduling restrictions, and current package pricing.

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Large Events & Festivals

Because large events require additional scheduling, staffing, animals, equipment, and preparation, we require at least 24 hours' notice for cancellations.

For cancellations made with less than 24 hours' notice, the deposit will be forfeited and the client may be responsible for 50% of the total event cost, including applicable travel, staffing, and setup expenses.

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After We Arrive

Once our Event Manager has arrived at your location and begun unloading or setting up, no refunds, partial credits, or price adjustments will be issued due to weather, attendance, shortened event time, or a client's decision to cancel or end the event early.

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Need to Make a Change?

Please contact us as soon as possible if you need to cancel or reschedule.

The earlier we know about a change, the better chance we have of helping you find another available date.

Please remember: Rescheduling is always subject to Event Manager availability, and your preferred date or time cannot be guaranteed.